Refund and Return Policy for Hassle-Free Shopping

📄 Refund & Return Policy – LimetaStore

1. Introduction

At LimetaStore, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return or refund in accordance with the terms below.

This policy applies to all purchases made on limetastore.si.


2. Right to Withdraw (14‑Day Return Period)

You have the right to withdraw from your purchase within 14 days of receiving the product, without providing a reason.

To start a return, contact us at: 📧 support@limetastore.si

We will provide instructions on how and where to send your package.


3. Conditions for Returns

To be eligible for a return, the product must be:

  • unused

  • undamaged

  • in its original packaging

  • with all accessories, manuals, and components included

Products that show signs of use, damage, or missing parts may not be eligible for a full refund.


4. Non‑Returnable Items

The following items cannot be returned:

  • products damaged due to misuse

  • products without original packaging

  • items with visible signs of wear

  • hygiene‑sensitive items (e.g., earphones) if opened

  • digital products or software licenses

If you are unsure whether your product qualifies, contact us before sending it back.


5. Return Shipping Costs

Unless the product is defective or incorrect, the customer is responsible for the return shipping costs.

If the return is approved due to:

  • damaged product

  • wrong item received

…we will cover the return shipping cost.


6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, notify us within 48 hours of delivery.

Please include:

  • your order number

  • a description of the issue

  • photos or video of the damage

We will arrange a replacement or refund at no additional cost.


7. Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to your original payment method.

  • Processing time: 5–14 business days, depending on your bank or payment provider.

Shipping fees are non‑refundable unless the return is due to our error.


8. Exchanges

We currently do not offer direct exchanges. If you want a different product, please return the original item and place a new order.


9. Order Cancellation

Orders can be cancelled before they are shipped. If the order has already been dispatched, it must be returned following the standard return procedure.


10. Warranty Claims

Warranty coverage follows Slovenian consumer protection laws and manufacturer terms.

Warranty does not cover:

  • physical damage

  • misuse

  • unauthorized repairs

  • normal wear and tear

For warranty assistance, contact us at support@limetastore.si.


11. Contact Information

For all return, refund, or warranty inquiries:

📧 support@limetastore.si 📍 Lokovica, 3325 Šoštanj, Slovenia

We aim to respond within 24 hours on business days.